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Traveller Feedback Safari Reviews

Client Name: Naohiko Akiyama
Country of Origin: Serbia
Tour/Programme: 08 Days Safari: Amboseli & Mombasa Beach package.
Tours Dates: 25 Feb – 05 March 2017

I am back thank you very much full of positive Kenyan energy and sunshine, there is a smile constantly on my face.
It will be a pleasure to give you my feedback and an even greater pleasure to recommend your agency to my friends and potential clients and try to get more people to come and experience the wonder of Kenya.
My sister and I are definitely planning a return maybe next year with our families. So if we manage to organise the whole family it will be a group of 14 + 3 toddlers (ages 1 – 3). Fingers crossed we manage this. Here is the feedback:

  • Safari Transport provided – wonderful, we had ample space, it was comfortable, clean and made our trip thoroughly enjoyable.
  • Airport  Transfers – perfectly organized, we used only the transfer from/to  Mombasa airport. Mr Salim was a lovely man, gave us a lot of information, pointing out the sights, very talkative which we appreciated and became fast friends during these two rides. A wonderful touch was that he dropped me an sms upon our return to see whether we returned home safely. We were all really touched and got back to him immediately.
  • Accommodation, Food and overall experience at Mombasa, and the game parks – the accommodation both in Amboseli and in Mombasa were exceptional. We can warmly recommend both the Sopa Lodge and the Neptune Palms to any future traveler to Kenya. The rooms were wonderfully appointed, had the irresistible touch of Africa, extremely clean. The food in both was FANTASTIC!!! Did not go very well with our waist lines, but who cares it was irresistible, so well prepared and presented that one just could not resist. The variety on offer was also amazing, so one did not get the feeling of classic hotel food where the same thing is repeated over and over again. Every day there was something new to try a new taste to experience. The staff in both Sopa and Neptune was also excellent, professional, friendly, always ready to help, constantly asking if we needed anything. We felt absolutely pampered, made good friends with many of them and departed teary eyed, taking photos together to remember the wonderful experience.
  • Driver / Guide – Mr Mwololo was an absolute jewel. Took extreme care of our every request and granted our every wish. He was very informative during the whole trip, giving us a wealth of information about the country, its people, the animals and their habits, so although we lived in Kenya, he really enriched our knowledge in every respect. He also has a wonderful sense of humour, so that we got on swimmingly, especially as my husband is a huge jokester. At the same time he is an extremely accomplished and safe driver, so that we could relax completely and enjoy the scenery and our surroundings. Please give him our warmest regards and heartfelt thanks. You are lucky to have such a wonderful person all round in your employ.

I hope I have given you a full feedback. As I said we have had a most wonderful experience throughout our stay and wish to say a huge THANK YOU – ASANTE SANA for making it possible. We will definitely try to repeat the experience with the whole of our families as soon as possible.


Client Name: Naohiko Akiyama
Country of Origin: Japan
Tour/Programme: 7 Days Kenya Safari: Nairobi, Lake Bogoria reserve, Laikipia and Masai Mara Safari.
Tours Dates: 1 - 7 January 2017

A GOOD AND EFFICIENT TOUR

The response to our enquiry was prompt and the information we were given complete. The African flights were excellent. The vehicle was in excellent condition.

The Sarova Panafric Nairobi was good; the guest rooms, restaurants and bars, and also the quality of service were all good.

Lake Bogoria Spa and resort was poor; the guest rooms, restaurants and bars, and also the quality of service were all fair. Loisaba Star beds were excellent the guest rooms, meals and quality of services were excellent. Mara Serena Lodge was excellent. The restaurants and bars were very good and quality of service is excellent.

The game viewing met our expectations.  Our driver guide George Siru was excellent in terms of knowledge, friendliness and courtesy. The driver guide was very clear, understandable and reasonably accommodative to our specific needs.

The Tour consultant George was very professional, helpful and knowledgeable. He sent kind
Information on email

The duration of the tour was adequate and the tour package met our expectations. The entire operation was Excellent. We saw everything except for the wildebeest migration.

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

The tour and services offered by Silverbird was very good and efficient.


Client Name: Zhao Zhao
Country of Origin: China
Tour/Programme: 6 Days Kenya Safari: Aberdares, Nakuru, Mara Safari.
Tours Dates: 22 – 27 December 2017

A GOOD AND EFFICIENT TOUR

The response to our enquiry was Good, prompt and friendly. The information we were given complete. The International and African flights were Excellent. The vehicle was in excellent condition.

The Ark was Excellent; the guest rooms, restaurants and bars, and also the quality of service were all Excellent.

AA Lodge Mara was fair. The guest rooms, meals and quality of services were fair. The hotel staffs were not attentive and helpful when my child had an emergency situation. No Emergency response and aid for medical condition.

The game viewings were excellent and meet our expectations. Our driver guide Mr. Joseph was excellent in terms of knowledge, friendliness and courtesy. The driver guide was very clear, understandable and reasonably accommodative to our specific needs. Great and quick response during my kid emergency condition.

The travel consultant George was professional, helpful and knowledgeable.

The duration of the tour was adequate and the tour package met our expectations. The entire operation was Excellent. We saw everything we wanted and it was a fruitful tour.

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

The tour and services offered by Silverbird excellent and efficient.


Client Name: Gordon Lewis
Country of Origin: Detroit, Michigan, USA
Tour/Programme: 9 Days African Safari: Nairobi, Amboseli, Naivasha Nakuru and Maasai Mara.
Tours Dates: 5 – 13 November 2016

I wanted to mention again that we had a wonderful time this past month. It was a pleasure meeting you and your CEO. It was so thoughtful of you to take care of the day room for us. This thoughtfulness is something we love about Kenyans.

Also wanted to let you know that, after recommending your company (silverbird Travel Plus limited), the Detroit Zoological Society should be contacting you about a trip that they are going to sponsor next year. It should be a sizeable group. I have passed your info to them and they will take it from here. I hope that Melinda and I will be able to join them for this trip but if not I know they are in good hands. Thanks again and talk to you soon.


Client Name: Bianca & Brenda Mwangi
Country of Origin: Holland
Tour/Programme: 6 Days Safari: Samburu, Lake Nakuru & Maasai Mara.
Tours Dates: 28 July– 02 August 2016

The vehicle was in excellent condition.

Jumuia Guest House Nakuru, guest room and Quality of service was good while the restaurant was fair-simple but nice guest house. Samburu Sopa Lodge Rooms, meals and Quality of service was excellent-“very very good!!” AA Mara Lodge Rooms were good, meals and Quality of service was very very good! Nice lodge but cold in the night and showers did not work

The game viewing was as we expected and it was an excellent job finding different animals. Our driver guide Mr. Mwololo is a gentleman and knowledgeable. He was also very clear, understandable and reasonably accommodative to our specific needs.

The entire operation was excellent. We did see most of the things we wanted to see apart from flamingos and the river crossing of the wildebeests.

“Perfect service, perfect trip”

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

My comments and name can be put on your website as a reference point.


Client Name: Indranil Chanda
Country of Origin: India
Tour/Programme: 5 Days African Safari: Nairobi, Maasai Mara and Nakuru.
Tours Dates: 27 – 31 August 2016

HOTEL CHOICES WERE GOOD, VERY PROFESSIONAL STAFFS AND AN AWESOME DRIVER!

The response to our enquiry was prompt and the information we were given was complete. The vehicle was in excellent condition.

Royal Orchid had fair guest rooms and the quality of service was very good. The lodges we were accommodated in during our safari included: Lake Naivasha Simba Lodge and Mara Simba Lodge. The guest rooms, meals and quality of service were excellent.

The game viewing was as we expected. Our driver guide was excellent in terms of knowledge, friendliness and courtesy. He was also very clear, understandable and reasonably accommodative to our specific needs.

The duration of the tour was adequate and the tour package met our expectations. The entire operation was excellent. We did see everything we wanted though we didn’t see a leopard.

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

The hotel choices were good, the staffs were very professional and we had an awesome driver!

My comments and name can be put on your website as a reference point.


Client Name: Ting Lin & Dong Yu Zhang
Country of Origin: China
Tour/Programme: 13 Days Safari: Nairobi, Aberdare, Samburu, Sweetwaters, Lake Bogoria & Masai Mara.
Tours Dates: 10 July– 22 July 2016

THE SERVICES OFFERED BY SILVERBIRD TRAVEL PLUS WERE EXCELLENT!

Pre travel information was prompt and complete. The vehicle was in very good condition. All the Lodges & Hotels we stayed had very good, guest room and meals. Quality of service was excellent

The game viewing was as we expected and it was excellent. Our driver guide Mr. Mwololo was excellent in terms of knowledge, courtesy and friendliness. He was also very clearing, understandable and reasonably accommodative to our specific needs.

The entire operation was excellent. We did see most of the things we wanted to see apart from the river crossing of the wildebeests.

“Good Service”

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

My comments and name can be put on your website as a reference point.



Client Name: Xuelian Lu & Guangnan Qin
Country of Origin: China
Tour/Programme: 13 Days Safari: Nairobi, Aberdare, Samburu, Sweetwaters, Lake Bogoria & Masai Mara.
Tours Dates: 10 July – 22 July 2016

THE SERVICES OFFERED BY SILVERBIRD TRAVEL PLUS WERE EXCELLENT!

Pre travel information was prompt and complete. The vehicle was in very good condition. All the Lodges & Hotels we stayed had very good, guest room and meals. Quality of service was excellent

The game viewing was as we expected and it was excellent. Our driver guide Mr. Mwololo was excellent in terms of knowledge, courtesy and friendliness. He was also very clearing, understandable and reasonably accommodative to our specific needs.

The entire operation was excellent. We did see most of the things we wanted to see apart from the river crossing of the wildebeests.

“Good Service”

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

My comments and name can be put on your website as a reference point.



Client Name: Dhawal Mehta
Country of Origin: India
Tour/Programme: 11 Days Safari: Nairobi, Amboseli, Lake Naivasha, Lake Nakuru & Masai Mara.
Tours Dates: 09 July– 19 July 2016

THE SERVICES OFFERED BY SILVERBIRD TRAVEL PLUS WERE VERY GOOD!

Pre travel information was prompt and complete-more information on the type of vehicle will be good. The vehicle was in very good condition.
Royal orchid hotel rooms and the quality of service were good. The restaurant and bar was very good. Sopa Lodges had very good guest room and Quality of service as well as meals were excellent

The game viewing was as we expected and it was excellent. Our driver guide William was Very good in terms of knowledge and excellent in term of courtesy and friendliness. He was also very clear, understandable and reasonably accommodative to our specific needs. He is a lovely guy.

The entire operation was excellent. We did see most of the things we wanted to see.

“Service excellent”

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

My comments and name can be put on your website as a reference point.



Client Name: Patricia Carey
Country of Origin: California, USA
Tour/Programme: 05 Days Aberdare, Lake Nakuru, Masai Mara Safari.
Tours Dates: 9 March – 14 March 2016

The pre Travel information was prompt and complete and nothing regarding the safari was left out. Very efficient email correspondence
The services offered by Silverbird Travel Plus were excellent

The vehicle was in Very Good condition.

The Guest rooms and Quality of service at The Ark, Lake Nakuru Sopa and Keekorok Lodges was excellent. The meals were very good and in plenty in all the lodges.

The game viewing was as we expected and it was great tracking different animals. We were very satisfied. Only disappointment was in Nakuru where we could not see the flamingos as hey had migrated. Our driver guide Mr. Mwololo was exceptionally friendly and cautious. His knowledge regarding wildlife and the general safari is excellent. He was also very clear, understandable and reasonably accommodative to our specific needs.

The travel Consultant was very professional, helpful and knowledgeable.
The entire operation was excellent and we got the chance to see most of the wildlife we expected to see apart from the flamingos in Lake Nakuru. Game viewing in Masai Mara exceeded our expectations.

I will not only travel with Silverbird, I will use you as my operator to grow both our businesses.

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

My comments and name can be put on your website as a reference point.



Client Name: Midhun Anand
Country of Origin: India
Tour/Programme: 06 Days Nairobi, lake Naivasha, Lake Nakuru & Masai Mara Safari.
Tours Dates: 6 May – 11 May 2016

The pre Travel information was prompt and complete and nothing regarding the safari was left out. Very efficient email correspondence
The services offered by Silverbird Travel Plus were excellent.

The vehicle was in Fair condition.

All the City Hotels, Sightseeing, and Lodges were excellent. The meals were very good and in plenty in all the lodges.

Our driver guide Mr. Mwololo was Excellent, very clear and understandable, and accommodating to our needs. His knowledge regarding wildlife and the general safari is excellent. He was also very clear, understandable and reasonably accommodative to our specific needs.
The whole duration of the tour / Safari was not adequate.

The travel Consultant was very professional, helpful and knowledgeable. The efficiency of the entire operation was very good and we got the chance to see most of the wildlife we expected to see.

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

My comments and name can be put on your website as a reference point.


Client Name: Deo Marcel Niyungeko
Country of Origin: Burundi
Tour/Programme: 06 Days Diani Beach Package.
Tours Dates: 29 Dec 2015-03 Jan 2016

The pre Travel information was prompt and complete and Very efficient email correspondence.

The services offered by Silverbird Travel Plus were excellent!

The vehicle for transfer was in Very Good condition. We had a breakdown when coming back on our return journey, but a replacement was found without delay.

The Guest rooms and Quality of service at Neptune Paradise Beach Resort was excellent. The hotel had excellent hospitality and highly talented staff.

Our driver was excellent.

The whole arrangement was very good! In the future, we suggest you to inform your clients about the distance between Mombasa city / international airport and the location of Neptune Beach Resort. We travelled by air to Mombasa International Airport. From there to the beach, we found it far in the night. Later on, we discovered another airport close to Neptune Beach Resort! We didn’t have that information. Be mindful about the ferry-boat time!

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

My comments and name can be put on your website as a reference point.


Client Name: Patrick Ngoku
Country of Origin: Kenya
Tour/Programme: 04 Days Masai Mara Package.
Tours Dates: 25 March – 28 March 2016

The pre Travel information was prompt and complete and Very efficient email correspondence.

The services offered by Silverbird Travel Plus were excellent

The vehicle for transfer was in Good condition. In future you may need to upgrade to have a land cruiser for some terrain. The transfers were smooth and there was no undue delay as we were on time and the driver kept time as agreed.

Our driver was excellent!

We want to confirm that our safari was a memorable one and we found the camp to be a good one. The rooms are good and to the expected standard. We found the staff at the hotel to be good and we were well taken care of. The food standard was good and we were happy that they maintained the quality of food throughout our stay.

The whole arrangement was very good!

Thanks alot and we look forward to use your Silverbird Travel Plus in future and would also recommend it to our friends, family and colleagues.

My comments and name can be put on your website as a reference point.


Client Name: Midhun Anand
Country of Origin: India
Tour/Programme: 06 Days Nairobi, lake Naivasha, Lake Nakuru & Masai Mara Safari.
Tours Dates: 6 May – 11 May 2016

The pre Travel information was prompt and complete and nothing regarding the safari was left out. Very efficient email correspondence
The services offered by Silverbird Travel Plus were excellent.

The vehicle was in Fair condition.

All the City Hotels, Sightseeing, and Lodges were excellent. The meals were very good and in plenty in all the lodges.

Our driver guide Mr. Mwololo was Excellent, very clear and understandable, and accommodating to our needs. His knowledge regarding wildlife and the general safari is excellent. He was also very clear, understandable and reasonably accommodative to our specific needs.
The whole duration of the tour / Safari was not adequate.

The travel Consultant was very professional, helpful and knowledgeable. The efficiency of the entire operation was very good and we got the chance to see most of the wildlife we expected to see.

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

My comments and name can be put on your website as a reference point.


Client Name: Gordon Lewis
Country of Origin: Michigan, USA
Tour/Programme: Nairobi, Amboseli, Lake Nakuru & Masai Mara Safari.
Tours Dates: 31 October – 07 November 2015

I will answer the questions you put forth with 1 being worst 5 being best.

  • Planning - 5
  • Hospitality - 5
  • Lodge rooms - 4
  • Facilities - 4
  • Meals - 4
  • Staff - 5
  • Overall experience - 5

A GOOD AND EFFICIENT TOUR

The response to our enquiry was prompt and the information we were given complete. The vehicle was what we expected. Very clean and neat.

Karen Blixen camp was dark. Birds in dining area, tents not up to 5 star standards over priced but staff was wonderful as in all the lodges. All lodges were very clean.

The Guide was knowledgeable and helped with setting up things at the lodges. Couple things we had a problem with was twice we found ourselves going into towns with no explanation but he explained once asked. Also the use of his cell phone while driving in city traffic was unnerving.

He was not very excited about the North Conservancy but once we went through it he wanted to go back in and we took one last ride when we were on our way back to Nairobi. Over all we started out not communicating well but by the end we enjoyed each others company.

I would give the driver 4 and would use him again.

The transfers were on time. Lunch was late in Nairobi we should have started earlier. Wildlife sightings were what we expected we saw the big five and many animals we did not see on our first visit.

We would use your company again and re-quest an email at the beginning of 2016 to start planning for next year.

Thank you for a great trip. If it seems that I have been critical it is just to make you better.


Client Name: Andres Piñeros x 05
Country of Origin:Colombia
Tour/Programme: Aberdares, Samburu, Olpajeta Conservancy, Lake Nakuru & Masai Mara Safari.
Tours Dates: 15 October – 25 October 2015

A GOOD AND EFFICIENT TOUR

The response to our enquiry was prompt and the information we were given complete. The Landcruiser vehicle was in very good condition. Although we had problems with the vehicle in the last 2 days of our safari when we got stuck in Masai Mara due to the heavy rains.

We were accommodated at Southern Mayfair, Treetops Lodge, Samburu Intrepids, Serena Sweetwaters Camp, Sarova Lion hill Lodge and Mara Intrepids Camp .The guest rooms, meals and quality of services were Excellent.

The game viewing met our expectations. Our driver guide Mr. Joram Wairuhi is an excellent guide we enjoyed his explanations. He is kind and knowledgeable.

The Tour consultant was George. He was very professional, Informative, and knowledgeable.

The duration of the tour was adequate and the tour package met our expectations. The entire operation was very good. We saw everything we wanted to see.

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

The tour and services offered by Silverbird was really good.


Client Name: Dante Aredondo
Country of Origin: Mexico
Tour/Programme: Nairobi, Samburu, Treetops, Lake Nakuru & Masai Mara Safari.
Tours Dates: 3 October – 11 October 2015

A GOOD AND EFFICIENT TOUR

The response to our enquiry was prompt and the information we were given complete. The minivan vehicle was in very good condition.

Southern Sun Mayfair –The Guest rooms were very good, restaurants, bar and the quality of service was good.

We were accommodated at Samburu Intrepids, Treetops lodge, Lake Nakuru Sopa Lodge and Mara Intrepids. The guest rooms and quality of services were very good. The Meals were very good.

The game viewing met our expectations. Our driver guide Mr. Peter was Excellent in terms of knowledge, friendliness and courtesy. The driver guide was always punctual, flexible when needed and always very careful to our specific needs.

The Tour consultant was Mr. George. He was very professional, helpful and knowledgeable.

The duration of the tour was adequate and the tour package met our expectations. I did not like the treetops lodge, it made me feel as if i was visiting the big corazal and there were no animals to see.
The tour was very easy and comfortable way of doing a safari. Delivered to our needs.

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

The tour and services offered by Silverbird was very good.


Client Name: Rodrigo Reyero
Country of Origin: Spain
Tour/Programme: Nairobi, Samburu, Treetops, Lake Nakuru & Masai Mara Safari.
Tours Dates: 3 October – 11 October 2015

A GOOD AND EFFICIENT TOUR

The response to our enquiry was prompt and the information we were given complete. The minivan vehicle was in very good condition.

Southern Sun Mayfair – The Guest rooms were fair, No running water, very bad views of the roof .restaurants, bar and the quality of service was excellent.

The overall Tour content and tour presentation was excellent. We were accommodated at Samburu Intrepids, Treetops lodge, Lake Nakuru Sopa Lodge and Mara Intrepids. The guest rooms were Excellent. The quality of services & Meals were very good.

The game viewing met our expectations. The company should provide binoculars and maybe a book with animals .Our driver guide Mr. Peter was very good in terms of knowledge, friendliness and courtesy. The driver guide was always punctual, flexible when needed and always very careful to our specific needs.

The Tour consultant was Mr. George. He was very professional, helpful and knowledgeable.

The duration of the tour was adequate and the tour package met our expectations. The entire operation was very good. Everyone was very friendly and accommodating.

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

The tour and services offered by Silverbird was very good.


Client Name: Isabel Pereira
Country of Origin: Brazil
Tour/Programme: Nairobi, Samburu, Treetops, Lake Nakuru & Masai Mara Safari.
Tours Dates: 3 October – 11 October 2015

A GOOD AND EFFICIENT TOUR

The response to our enquiry was prompt and the information we were given complete. The minivan vehicle was in very good condition.

Southern Sun Mayfair –The Guest rooms were very good, restaurants, bar and the quality of service was excellent

We were accommodated at Samburu Intrepids, Treetops lodge, Lake Nakuru Sopa Lodge and Mara Intrepids. The guest rooms and quality of services were Excellent. The Meals were very good.

The game viewing met our expectations. Our driver guide Mr. Peter was very good in terms of knowledge, friendliness and courtesy. The driver guide was always punctual, flexible when needed and always very careful to our specific needs.

The Tour consultant was Mr. George. He was very professional, helpful and knowledgeable.

The duration of the tour was adequate and the tour package met our expectations. The entire operation was very good.

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

The tour and services offered by Silverbird was very good.


Client Name:Quan Gu x 05
Country of Origin: China
Tour/Programme: Amboseli, Masai Mara & Naivasha Safari.
Tours Dates:1 October – 7 October 2015

A GOOD AND EFFICIENT TOUR

The response to our enquiry was prompt and the information we were given complete. The local scheduled domestic flights were very good. The minivan vehicle was in very good condition.

We were accommodated at Amboseli Serena, Mara Serena lodge and Lake Naivasha Sopa Lodge. The guest rooms and quality of services were Excellent. The Meals were also very good.

The game viewing met our expectations. Our driver guide Mr. Mwololo was excellent in terms of knowledge, friendliness and courtesy. The driver guide was understandable and reasonably accommodative to our specific needs.

The duration of the tour was adequate and the tour package met our expectations. The entire operation was very good. We saw everything we wanted as we expected to see the wildebeest migration.

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

The tour and services offered by Silverbird was very good.


Client Name: DR. K R Singh
Country of Origin: Canada
Tour/Programme: 14 Days Kenya Tanzania Safari.
Tours Dates: 14 – 28 August 2015

The pre Travel information was prompt and complete and nothing regarding the safari was left out.

The services offered by Silverbird Travel Plus were excellent.

The flight from Masai Mara to Nairobi Wilson Airport was excellent.

The vehicle was in very good condition. Nairobi Serena hotel had excellent guest rooms. The Guest rooms and Quality of service at Ashnil Samburu Camp, Sweetwaters Tented Camp, Lake Elementaita Serena Camp, Mara Serena and Amboseli Serena Lodges was excellent. The meals were very good in all the lodges.

The game viewing was as we expected and it was great tracking different animals. We saw all the big five with the exception of the leopard. All in all there is none to blame as “you see wildlife when you see it”. Our driver guide Mr. Mwololo was exceptionally friendly and cautious. His knowledge regarding wildlife and the general safari is excellent. He was also very clear, understandable and reasonably accommodative to our specific needs.

The travel Consultant was very professional, helpful and knowledgeable. We highly recommend him. (Shekhar Mourthi).

The entire operation was excellent and we got the chance to see most of the wildlife we expected to see.

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

My comments and name can be put on your website as a reference point.


Client Name: Bordo Serena
Country of Origin: Italy
Tour/Programme: 4 Days Safari: Maasai Mara.
Tours Dates: 07 – 10 August 2015

THE SERVICES OFFERED BY SILVERBIRD TRAVEL PLUS WERE VERY GOOD

The vehicle was in very good condition. Ashnil Mara Rooms, Restaurant & Bar and Quality of service was very good Mara Leisure Camp Rooms were fair, while Restaurant & Bar and Quality of service was very good.

The game viewing was as we expected and it was an excellent job finding different animals. Our driver guide Mr. Mwololo was the best!!! He was excellent in terms of knowledge. He was also very clear, understandable and reasonably accommodative to our specific needs. We saw all kinds of animals.

The entire operation was very good. We did see everything we wanted.

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.


Client Name: Joseph Kariuki
Country of Origin: Kenya
Tour/Programme: Christmas Holidays in Thailand.
Tours Dates: January 2015

Hi madam, we wish you a gallant 2015 and beyond! We are thankful for your services. The holiday was great, value for money and service as it was memorable with lots of fun. All went as scheduled and we loved every moment!!!! 

We surely give you more business for our forthcoming Easter and Christmas holidays which we intend to plan early to spread the financing! My sincere vote of thanks to your entire team both here and Thailand, please convey this on my family behalf!!! A gallant year 2015; and years ahead.


Client Name: Mirella Bruschi
Country of Origin: Italy
Tour/Programme: Nairobi, Mara, Nakuru, Mombasa.
Tours Dates: 25th December 2014 - 4th January 2015

APPRECIATED THE GOOD DETAIL

The response to our enquiry was prompt and the information we were given complete. The Flights within Africa were good. The vehicle was in fair condition.

Silver springs Hotel Nairobi had good guest rooms. The restaurants and bars were fair, and the quality of service was good.

We were accommodated at Ashnil Mara and Lake Nakuru Lodge. The guest rooms, meals and quality of services were very good at Ashnil Mara and for Lake Nakuru Lodge the guest rooms were good and, meals and quality of services were very good.

The game viewing met our expectations. My opinion is that it’s better to go to Nakuru and other parks before, and then do Masai Mara at the end with its wonderful wilderness and silence and abundance of wildlife.

Our driver guide Mr. Mwololo was excellent in terms of knowledge, friendliness and courtesy. The driver guide was very clear, understandable and reasonably accommodative to our specific needs. He was very professional, good driver and good guide.

Alphy was our Tour Consultant and he was helpful and knowledgeable. The duration of the tour was adequate and safari package met our expectations.

The entire operation was very efficient. We saw everything that we wanted to see.

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.


Client Name: Moires Francois & Jean Moires
Country of Origin: France
Tour/Programme: Nairobi, Amboseli, Nakuru, Mara Safari.
Tours Dates: 6th – 13th December 2014

GREAT SERVICE

The response to our enquiry was prompt and the information we were given complete. The vehicle was in very good condition but had a very unpleasant beep sound (from the speed governor).

Silver springs Hotel Nairobi had good guest rooms, restaurants and bars were fair, and the quality of service was good.

We were accommodated at Amboseli Sopa, Nakuru Flamingo and Mara Leisure. The guest rooms, meals and quality of services were excellent for Amboseli Sopa and Nakuru Flamingo Lodge but Mara Leisure the guest rooms, meals and quality of services were poor and the swimming pool very small and not cleaned.

The game viewing met our expectations. Our driver guide Mr. Mwololo was excellent in terms of knowledge, friendliness and courtesy. The driver guide was very clear, understandable and reasonably accommodative to our specific needs.

Alphy was our Tour Consultant. The duration of the tour was adequate and safari package met our expectations.

The entire operation was very efficient. We were disappointed as there were few birds in Lake Nakuru and Transiting through Nairobi was a nightmare.

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

The tour was fair but driver kept us waiting at the airport although the flight was on time.


Client Name: Henrik Eriksen
Country of Origin: Denmark
Tour/Programme: 8 Days Special

AN EXPERIENCE WE WILL REMEMBER FOR LIFE!

The response to my enquiries was prompt and the information given was complete. The vehicle was in very good condition but it had an annoying hipping sound (from the speed governor). The guest rooms were very good although we had problems as some showers did not have hot water, meals were excellent and the quality of service was excellent.

The driver guide was very knowledgeable, friendly and very courteous. The driver guide was also very clear, understandable, and very accommodative to our specific needs. He was very professional, helpful and knowledgeable.

The tour/ safari was adequate. The tour package met our expectation and the entire operation was excellent.

We didn’t see everything we wanted as we would have liked to see flamingos a little bit closer and we would also have really liked to see a leopard but would definitely travel with Silverbird again. We would also recommend Silverbird Travel to friends’, family and colleagues as we had an experience that we will remember for life.


Client Name: Jodi Hustoff
Country of Origin: USA
Tour/Programme: 6 Days Safari: Amboseli, Maasai Mara and Nakuru.
Tours Dates: 4th – 10th October 2014

THE SERVICES OFFERED BY SILVERBIRD TRAVEL WERE EXCELLENT!

The response to our enquiry was prompt and the information we were given was complete. The vehicle was in excellent condition.
Sarova Panafric had very good guest rooms, restaurants and bars and quality of service was also very good.

The lodges we were accommodated in during our safari included: Amboseli Sopa Lodge, Lake Nakuru Lodge and Mara Sopa Lodge. The guest rooms and meals were very good and quality of service was excellent.

The game viewing was as we expected and it was an excellent job finding different animals. Our driver guide Mr. Mwololo was excellent in terms of knowledge. He was also very clear, understandable and reasonably accommodative to our specific needs. He was also very skilled in finding animals and very patient while we took photos and just observed.

The travel Consultant/ Reserve Contact (Lucy and Alphy) were very professional, helpful and knowledgeable. The safari program was a 6 days safari to Amboseli, Lake Nakuru and Maasai Mara.

The duration of the tour was adequate and the tour package met our expectations. The entire operation was excellent. We did see everything we wanted though we didn’t see a leopard.

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

The services offered by Silverbird Travel were Excellent. Everyone was timely and professional from the first enquiry to meeting us when we landed and very helpful and understanding when we made some last minute changes/ requests.


Client Name: Patricia Sullivan
Country of Origin: USA
Tour/Programme: 6 Days African Safari: Amboseli, Maasai Mara and Nakuru.
Tours Dates: 4th – 10th October 2014

HOTEL CHOICES WERE GOOD, VERY PROFESSIONAL STAFFS AND AN AWESOME DRIVER!

The response to our enquiry was prompt and the information we were given was complete. The vehicle was in excellent condition.

Sarova Panafric had very good guest rooms and the quality of service was excellent.
The lodges we were accommodated in during our safari included: Amboseli Sopa Lodge, Lake Nakuru Lodge and Mara Sopa Lodge. The guest rooms, meals and quality of service were excellent.

The game viewing was as we expected. Our driver guide Mr. Mwololo was excellent in terms of knowledge, friendliness and courtesy. He was also very clear, understandable and reasonably accommodative to our specific needs.

The duration of the tour was adequate and the tour package met our expectations. The entire operation was excellent. We did see everything we wanted though we didn’t see a leopard.

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.

The hotel choices were good, the staffs were very professional and we had an awesome driver!


Client Name: Ademir Gapar
Country of Origin: Brazil
Tour Date: 10 September 2014

Dear Caroline and George,

How are you?

First of all, we would like to apologise for writing just now, but I was away in my country house for a week after I got back from Africa.

We would like to thank you very much indeed for the magnificent holiday you prepared for us. Everything was perfect! We would also like to thank you for the marvellous dinner you offered us in the Brazilian restaurant.

We found your services, accommodation, transport, drivers, guides and package tour preparation perfect!

We thank you, George, for customising our tour so brilliantly and you, Caroline, for taking care of us even at Killimanjaro Airport. Fortunately, we managed to take the appointed flight.

In fact, I´ve already started telling my family and friends about the wonderful holiday I had and the quality of your services.

Unfortunately, I am still sorting out the over 2,000 photos I took in Africa. As soon as I finish doing it, I will certainly forward you some of them.

Best regards,

Ademir. 


Client Name: Penna Enrico
Country of origin: Italy
Tour/Programme: 7 Days Safari
Tour Date: 13th – 19th September 2014

WE REALLY HAD A GOOD IMPRESSION ABOUT SILVERBIRD!

The response to our enquiry was prompt and the information we were given was complete. The vehicle was in excellent condition.

In Amboseli we were accommodated at Amboseli Sopa Lodge. The guest rooms were excellent. The meals were good and quality of service was very good.

The game viewing was as we expected. Our driver guide was excellent in terms of knowledge, friendliness and courtesy. The driver guide was very clear, understandable and reasonably accommodative to our specific needs. He was very professional and friendly.

The duration of the tour was adequate and the tour package met our expectations. The entire operation was excellent. We did see everything we wanted and we saw more than we expected.

We would travel again with Silverbird Travel Plus and would also recommend it to our friends, family and colleagues.


Client Name: Emmanuel Gagnere
Country of Origin: France
Tour/Programme: 14 Days Safari
Tours Dates: 2 -16 AUGUST 2014

WE WOULD TRAVEL AGAIN WITH SILVERBIRD TRAVEL PLUS AS YOUR STAFFS ARE FRIENDLY AND PROFESSIONAL

Our enquiries were handled professionally and the response to our enquiries was prompt. The information given was complete nothing was left out.

The tour consultant was very competent. It was pleasant to organize the tour with your staff in the office and they gave very swift answers and the tour consultant was excellent in reactivity we are very thankful to Silver bird Travel Plus.

The vehicle was in excellent condition. We stayed at Norfolk hotel in Nairobi and the guest rooms, restaurant & bars, quality of service were excellent. The place was very nice. Our driver guide took us for city sightseeing and the tour content and presentation was excellent.

We spent a night at Naivasha Sopa Lodge and the guests’ rooms and meals were very good and the best part of our stay at the lodge were the excellent service we were acquired by the staff in the lodge.

The game viewing met our expectations.

Mr. Mwololo our driver guide was the best as he was excellent in terms of knowledge, friendliness and courtesy. He was clear and understandable and was accommodative to our specific needs. He was very nice, interesting, and very adaptable to our needs, a very careful driver and we are very thankful to him.

Alphy our Tour Consultant was very professional, helpful and knowledgeable. He was very helpful and patient and provided us with what we were looking for.

The tour was a personal tour which we needed as we were leaving in Nairobi before. We are very thankful to Alphy for the services he provided.

The duration of the tour was adequate, the tour package met our expectations, and the entire operation was excellent in terms of efficiency.


Client Name: Ugo Govigli
Country of Origin: Italy
Tour Date: 25th December 2013 – 30th December 2013

I was very pleased with how Silverbird handled my pre travel arrangements and everything went according to plan.

The hotels they recommended were very good when it came to service quality and accommodation. The Silverbird driver guide was very good and his knowledge about the wildlife on offer was excellent. I will recommend Silverbird Travel to my colleagues in Italy that intend to travel to Kenya.


From: Lenore Boyd
Sent: Wednesday, November 06, 2013 11:31 AM
To: info@silverbirdtravel.com
Subject: compliment

Dear Silverbird Travel,

I write with a compliment for your travel agency and particularly one of your staff at Jomo Kenyatta Nairobi airport.

I was taken to the travel agency for assistance and introduced to your travel agent at the airport, Monica Waithera Chege.. when there was a problem with my internet flight booking and I became stranded at the airport.

Monica assisted me professionally with courtesy, respect and kindness. She researched available flights and made sure that I had the next and most economical flight. This was not easy as most of the flights were full. As I had to wait for a while, she made me comfortable with a seat in her office. She explained everything clearly and made sure I had the airline of my preference. Without her dedicated assistance I would have missed my appointments in Addis Ababa the next day and been severely inconvenienced. 

I will definitely be using your travel agency again after the excellent customer service I received from Monica. 

Wishing you well,

Lenore Boyd.


Name: Hannah
Country of Origin: Singapore
Tour / Program: 5 Days Nairobi, Lake Nakuru, Masai Mara
Tour Dates:24th october 2013

Hi Lucy and Silverbird team
I wish to convey my sincere thanks and appreciation to your team and to the guide Mwololo for such a wonderful experience on the safari. I enjoyed myself very much and the lodges were better than expected.

Mwololo was very professional, courteous and knowledgeable and I enjoyed traveling with him. I highly recommend him for his experience.

I am glad I booked with Silverbird and will recommend them in future.

kind regards,
Hannah.


Name: Sun Ju Jinzhu
Country of Origin: China
Tour / Program: Kenya Tanzania Safari
Tour Dates: 24th March 2013 to 5th April 2013
Regarding our pre-travel information and documentation, we had very timely responses to our enquiries. Also the information provided was detailed and complete and there was nothing left out.

Transportation
The transportation provided via Silverbird Travel was very appropriate. We had excellent local and international flight experiences while the condition of the tour vehicle provided was very good.

Accommodation
On the Kenya Safari, we stayed at Nairobi Safari Park Hotel, Amboseli Serena, Naivasha Sopa, Serena Mountain Lodge and Mount Kenya Safari Club. These hotels and lodges had high quality rooms, excellent food and impressive levels of service. In Tanzana we stayed at two locations during the course of our trip. One was the Ngorongoro Manor Hotel and the other was the Lemala Ngorongoro Camp. Both places had high quality rooms, excellent food and impressive levels of service and were glad that Silverbird Travel recommended these venues for our stay.

Tour
Our tour exceeded our expectations. The driver and guide named Jacob was very friendly, helpful and he responded very well to our enquiries. Our Silverbird Travel Consultant named Caroline was also very accommodating to our needs. We enjoyed the game drives and saw most of the wildlife that we wanted to see such as the lions and elephants. However we were disappointed not to see the Cheetah and the Leopard.  Nevertheless we enjoyed ourselves and appreciate the dedication that the Silverbird team put into making our trip memorable and a success.
We will definitely use their services in future and we would recommend other travelers to use Silverbird for their travel holidays in Kenya and Tanzania.

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