Updated 22 September 2026
SILVERBIRD respects your concerns about privacy. This Privacy Policy describes the types of personal information we collect about individuals (including customers, travel advisors, preferred supplier representatives, vendor and consultant representatives, and job applicants), how we may use the information, with whom we may share it, and the choices available to individuals regarding our use of the information. The Privacy Policy also describes the measures we take to safeguard personal information, how long we retain the information, and how individuals can contact us about our privacy practices and to exercise their rights.
Our data privacy policy may vary with those of the countries where we source our inbound tours and safari clients — however it is guided (aligned with) and compliant with the Kenya Data Protection Act 2019 and General Regulations of 2021, to the extent that Silverbird Travel is a Registered Data Controller with the Kenya Office of the Data Protection Commissioner (ODPC).
From our clients we obtain certain personal information in connection with the services we provide. The types of personal information we obtain include:
You are not required to provide this information, but if you choose not to do so, we may not be able to offer you certain of our services and features of our websites.
From our travel advisors, we collect information such as name, contact information, photos, travel specialties, city and country information, languages spoken, attendance at SILVERBIRD-hosted events, reviews, and recommendations.
From our Preferred Supplier representatives, we collect information such as name, contact information, event attendance, and online chat details if you choose to communicate with us this way.
From our vendor representatives, we collect information such as name, contact information, job title, and employer details.
In addition, when you visit our websites, we obtain certain information by automated means, such as using cookies, web server logs and web beacons. The information collected in this manner includes IP addresses, operating system type, browser type, domain, and other system settings. A "cookie" is a text file that websites send to a visitor's computer or other internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon," also known as an internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. Through these automated collection methods, we collect "clickstream data," a log of content on which a visitor clicks while browsing a website.
To the extent required by applicable law, we will obtain your consent before placing cookies or similar technologies on your device.
We may use the consumer information we obtain to:
As required by applicable law, we use the personal information we obtain to comply with applicable legal requirements, carry out our contractual obligations and, as permitted by law, pursue our legitimate interests as described above. Otherwise, we obtain consent to process personal information.
We also use third-party web analytics services on our websites, such as Google Analytics. The service providers that administer these services use cookies, web server logs and web beacons to help us analyse how visitors use the websites. To learn more about Google Analytics and how to opt out, please visit www.google.com/analytics/learn/privacy.html.
We collect and process your personal information under the guidance and compliance of the Kenya Data Protection Act 2019 on the following grounds:
On our websites, we collect information about your online activities to provide you with advertising about products and services tailored to your individual interests, because we participate in advertising networks administered by third-party vendors. These networks track your online activities over time by collecting information through automated means, including cookies, web server logs and web beacons, to show you tailored advertisements and track the effectiveness of our marketing efforts.
We do not sell or otherwise share personal information about you, except as described in this Privacy Policy. We share the personal information we obtain with third parties who perform services on our behalf, such as ad network vendors, data analytics vendors, survey platforms, airline bookings, hotel bookings, visa applications for clients, cruise line bookings, and email and print marketing vendors. These third parties are not authorised by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. We also share consumer personal information with our travel advisors and Preferred Suppliers to provide the services you request.
We may also disclose information about you if required by law, regulation or legal process, in response to requests by government agencies, for legal proceedings, or when we believe disclosure is necessary to prevent physical harm or financial loss or in connection with an investigation of suspected illegal activity. We reserve the right to transfer information we hold about you in the event we sell or transfer all or a portion of our business or assets.
We may transfer the personal information we collect about you to recipients (including third-party service providers) in countries other than the country in which the information was originally collected. When we transfer your information to recipients in other countries, we will protect that information as described in this Privacy Policy and comply with applicable legal requirements providing adequate protection for such transfers.
You may unsubscribe from future marketing and promotional emails at any time via the unsubscribe link provided in our emails. Under the Kenya Data Protection Act 2019 and General Regulations of 2021, you have the right to:
SILVERBIRD is subject to the investigatory and enforcement powers of the Office of the Kenya Data Protection Commissioner (ODPC).
For your convenience, our websites may contain links to other online services and third-party features such as apps, tools, widgets, and plug-ins. These may operate independently of SILVERBIRD, and their privacy practices are subject to their own privacy policies, which we strongly suggest you review. We are not responsible for the content or privacy practices of services not affiliated with SILVERBIRD.
We maintain administrative, technical, and physical safeguards designed to protect personal information against accidental, unlawful, or unauthorised destruction, loss, alteration, access, disclosure, or misuse. Our website is secured and served over HTTPS, and we maintain full compliance with our PCI DSS annual certification.
To the extent permitted by applicable law, we retain personal information we obtain about you for as long as it is needed for the purposes for which we obtained it, or for as long as we have another lawful basis for retaining it.
This Privacy Policy may be updated periodically to reflect changes in our personal information practices and any changes to the Data Protection Laws of Kenya. We will post a notice on our website and/or send you an email to notify you of any significant changes, and indicate at the top of this page when it was most recently updated.
In compliance with the Data Protection Laws of Kenya, SILVERBIRD commits to resolving data protection related complaints about our collection and use of your personal information. Individuals with inquiries or complaints regarding our handling of personal data should first contact us:
SILVERBIRD TRAVEL PLUS LIMITED
Commodore Office Suites, 7th Floor, Suite #7E, Kindaruma Road / Wood Avenue, Kilimani, Nairobi, Kenya
Email: info@silverbirdtravel.com
or admin@silverbirdtravel.com