SILVERBIRD Travel Plus Limited ("Silverbird", "Silverbird Travel", "Silverbird Safaris") purchases its accommodations, restaurant services and other services from various preferred independent suppliers that are not subject to Silverbird Travel's control. All such persons and entities are independent contractors. However, we ensure that the suppliers we contract have the required licenses required under the laws of the land and possess the required Health & Safety Certificates.
SILVERBIRD Travel will ensure smooth operation of the travel but is not liable for delays in departure or interruption of tour arrangements caused by, but not limited to, acts of God, strikes, or any other causes beyond the control of SILVERBIRD Travel.
Every effort will be made to operate as planned, but alterations may occur after the final itinerary has been issued. Accommodation and arranged sightseeing activities are subject to change due to unforeseen circumstances or circumstances beyond SILVERBIRD Travel's control.
SILVERBIRD Travel reserves the right to decline to accept or retain any person as a passenger should such person's health, mental condition, physical infirmity or general deportment impede the operation of the trip or the rights, welfare or enjoyment of other passengers, at his/her own expense. Participants who are disruptive or endanger the group or the travel experience or break local laws may be removed from the tour with no refund due and at their own expense.
Reservations are required to be made in writing and with as much notice as possible.
A deposit of 25% of the tour price is required on confirmation, if made more than 90 days before the departure of the tour. Balance of payment is required eight (8) weeks prior to departure or on the date stipulated on the invoice. If the reservation is made within 30 days of the departure date of the tour, full payment for the tour is required immediately.
Cancellations must be made in writing and will become effective on the date of receipt at the offices of SILVERBIRD Travel.
A general cancellation policy is outlined below and based on the full price of the tour:
SILVERBIRD Travel will advise if specific hotels have an alternative cancellation policy. SILVERBIRD Travel shall not be liable for damages of whatsoever nature, arising from any alterations or cancellations. SILVERBIRD Travel shall at all times exercise its absolute discretion in regard to cancellation / refunds, including where passengers do not remain with the pre-booked holiday throughout its duration.
SILVERBIRD Travel uses many suppliers, each with their own amendment / cancellation charges. If the policy varies from the above stated policy, the same will be communicated at the time of booking.
Cancellations and amendments are therefore subject to our suppliers' conditions and on the understanding that the passengers shall be liable for all additional costs arising from cancellations and amendments. SILVERBIRD Travel reserves the right to claim a cancellation fee of up to 100% of the total package price, should the airline / hotel claim the same.
Passengers should at all times be covered by Trip Cancellation Travel Insurance, in the case of force majeure. Force majeure includes (but is not limited to) war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, acts of God, natural or nuclear disaster, fire, adverse weather conditions, level of water, technical or maintenance problems with transport providers, closure of airports or any unforeseeable or unavoidable event beyond our control.
Cancellations of airline tickets are subject to rules of the airline. Details of the airline tickets' cancellation policy should be obtained by the passenger in writing prior to confirmation. A handling fee of US$50 will be levied above and beyond all charges by the airline.
Prices are based on current rates of exchange and are subject to variation if there are increases due to Government action, Value Added Tax, changes in exchange rates, increases in transportation costs or fuel prices, airfares or hotel rates.
All prices are quoted in United States of America Dollars, unless otherwise stated. Payment is accepted at the rate of exchange at the time of receipt of payment. Bank charges are for the account of the remitter. No adjustments to the tour price will be made or considered once full prepayment for the tour has been received by the Company.
No claim for any refund of any description shall be considered by SILVERBIRD Travel, nor will any liability attach to SILVERBIRD Travel, if for any reason, specific tour arrangements, accommodation, excursions or meals are unavailable or denied to passengers during the tour.
SILVERBIRD Travel shall, however, endeavour at all times to comply with our pre-determined tour itinerary, but cannot be held responsible for any reason should this not be possible, it being noted that it may be in the interest or for the welfare of passengers that alterations are made for their safety, and any additional and/or unavoidable expenses shall become their financial responsibility.
No refunds will be made for no-shows, or any unused services.
It is the responsibility of the passenger(s) to effect full and comprehensive insurance cover for personal baggage / effects, foreign and local currency, travellers cheques, medical expenses, personal accident, trip cancellation / curtailment, and flight delays.
SILVERBIRD Travel recommends that passenger(s) take out sufficient travel insurance, in particular medical and trip cancellation cover. If this is not available in the passenger(s)' country of origin, it can be purchased from SILVERBIRD Travel before arrival in Kenya.
These are conveyed entirely at owner's risk. Passengers should note that they are limited to one standard suitcase not weighing more than 20 kg, plus one small piece of hand luggage. When travelling on certain charter/domestic flights, baggage is limited to one soft bag weighing not more than 15 kg inclusive of hand luggage.
SILVERBIRD Travel accepts no responsibility for loss or damage to luggage or personal property from whatsoever causes arising. Passengers are advised to effect adequate insurance.
It is the passengers' responsibility to ensure they possess valid travel documents including entry visas, travel insurance, and the correct health vaccination certificates.
The countries of Eastern Africa have specific entry regulations and requirements, and many recommend health precautions. It is the responsibility of all passengers / agents to ensure that their above-mentioned travel documents are in order and fully valid. Passports need to be valid for 6 months after departure from Kenya.
Passengers are recommended to approach their local consulate office(s) for general advice on travel documents. Immigration requirements are the responsibility of the individual passenger. SILVERBIRD Travel recommends passengers / agents consult (before departure) their doctor or travel clinic for advice regarding inoculations and health precautions.
SILVERBIRD Travel acts at all times in the capacity of agent for its passengers in all respects, and as such shall not be responsible in any way for damage, delay or loss of any kind whatsoever, it being noted that the tour is arranged subject to the conditions laid down. SILVERBIRD Travel undertakes to provide all services offered subject to the terms and conditions set out herein.
SILVERBIRD Travel and its employees shall not be responsible for, and shall at all times be exempt from, any liability for accident, delay, injury or loss to any passenger including negligence by SILVERBIRD Travel or its employees, whether arising from accidents, breakdowns or any other cause.
The itinerary shall at all times be subject to alteration, amendment or cancellation without prior notice or warning for any cause and particularly, but without prejudice to the generality of the aforementioned. It shall furthermore be noted that in the event of such alterations, amendments or cancellation, whether or not imposed by the principals, no liability of any kind shall attach to SILVERBIRD Travel for such alterations, amendments or cancellations.
SILVERBIRD Travel shall at all times and in its sole discretion and without in any way incurring liability, cancel, amend or terminate passenger(s) tour reservation(s), without being obliged to furnish any reason therefore, particularly in the event of illness, lack of general compatibility to the group, and such passenger(s) shall under such circumstances forfeit all right of refund of the tour price.
SILVERBIRD Travel operates tours as per the itinerary, weather and other conditions allowing. SILVERBIRD Travel does not accept responsibility for acts of omission of a third-party supplying services. SILVERBIRD Travel is not responsible for any damages sustained by any passenger as a result of any act of omission whatsoever by any hotel, airline or other person. SILVERBIRD Travel acts at all times as an agent of such service providers.
Passengers need to be aware that the safari itinerary will frequently visit areas with wild animals. Neither SILVERBIRD Travel nor its employees, nor our agents can be held responsible in any way whatsoever for any injury or incident while on safari.
Written confirmations will be sent to passengers (directly or through their booking agents). Original documentation will be handed to passengers on arrival.
Final payment is due 8 weeks prior to arrival or on the date stipulated on the invoice. Bookings made within 30 days prior to departure must be accompanied by full payment.
Special requests for meals, rooms etc, must be made at least one month in advance and in writing. Whilst every effort will be made to ensure that these requests are fulfilled, they cannot be guaranteed.
Air, rail, road and other departure times are supplied by the carriers. They are always subject to traffic control restrictions and weather conditions. SILVERBIRD Travel is not responsible for any delays or inconvenience which may arise. Transportation in air-conditioned vehicles must be requested in writing. No guarantees are made to offer the same.
SILVERBIRD Travel is a member of, and in good standing with, KATO (Kenya Association of Tour Operators), ESOK (Eco-Tourism Society of Kenya), ASTA (American Society of Travel Advisors), KATA (Kenya Association of Travel Agents), IATA (International Air Transport Association) and KTF (Kenya Tourism Federation).
SILVERBIRD Travel uses only registered guides and specialist guides. SILVERBIRD Travel endeavours always to employ specific language guides as requested and when available.
The laws of the Republic of Kenya shall govern the relationship between SILVERBIRD Travel and the Operator / Travel Agent / Passenger, and the Courts of Nairobi of the Republic of Kenya shall have sole jurisdiction, in respect of any claims and/or disputes of whatsoever nature, which may arise between SILVERBIRD Travel and the Agent and/or passenger. Contracts between the parties, as well as any subsequent variations thereto, shall be in writing.
The above are the Terms & Conditions of Silverbird Travel Plus Limited. Commodore Office Suites, 7th Floor, Suite #7E, Kindaruma Rd / Wood Avenue, Kilimani, Nairobi, Kenya, East Africa.
Feedback, comments, requests for support and other communications relating to the Terms & Conditions of Silverbird Travel services should be directed to info@silverbirdtravel.com and copy accounts@silverbirdtravel.com.